I'm a small business owner my suppliers unfortunately all appear to have contracts with DPD things got so bad I emailed all of them earlier this year informing them I would arrange my own courier for my time sensitive and delicate items. This resulted in my receiving a hour+ phone call from a "Your complaint has reached the highest level" customer service operative. a couple of months age one supplier sent my stock automatically, by DPD and it seemed for those couple of deliveries that promises made to resolve my issues had been kept. Alas my hopes shattered the old DPD are back and seemingly worse than before. Only when you have dealt with DPD can you appreciate how fantastically brilliant are HERMES, YODEL and UPS The worst thing about DPD is they believe Customers do not have a choice as was told me during my Hour+ phone conversation.