erview Reviews About DPD UK Reviews 1,005,926 • Excellent TrustScore 4.5 out of 5 4.5 VERIFIED COMPANY In the Courier service category www.d pd.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 14% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.5 1,005,926 total 5-star 83% 4-star 3% 3-star 2% 2-star 2% 1-star 10% Zer0 12 reviews Rated 1 out of 5 stars Absolutely useless, awful company My driver "Bart Temp 1" didn't even attempt to deliver my parcel, I was home the entire day and nobody turned up, I was just sent a message telling me that I had missed the parcel. They sent a photo of the parcel inside the van rather than in front of my building. I missed them the next day because I wasn't even told the delivery time until that same morning. Instead of being sent to the depot like I was told it would be, it was returned to the sender. I tried to contact customer services through the web chat, and they gave me about ten seconds to try to tell them what had happened before they decided I wasn't responding and ended the chat. I tried to call their number, but the answering machine told me I could no longer contact them about this parcel. I currently have no idea what to do, they don't even have a complaints department. Probably because it would be overwhelmed with calls if this is how they treat their customers. They have caused me a lot of stress and I won't be able to go out anywhere safely until this is resolved since my parcel was a new walking stick to replace my old one, which is broken and unsafe to use. Avoid them like the plague, they will absolutely refuse to help you if something goes wrong.