I sent the below complaint to DPD but I suspect that no one there reads it - I think it all goes into a black hole: “I would like to submit a complaint regarding my experience with the above delivery/parcel. It had been out for delivery twice and twice the drivers went to the wrong location in spite of the tracking map showing the correct location for our home - why didn’t they check this? This is not the first time this has happened. Why didn’t they phone for directions? I then get a “sorry we missed you” with a photo of the wrong house! This was infuriating because I could see where he was on the tracking map. Also in past our parcels have been delivered to the wrong house and our neighbours have had to bring them round. WHY CANT YOUR DRIVERS WORK OUT WHERE WE ARE?? All other couriers find us no problem - what on earth is wrong DPD - seriously you would think after years of this some progress would have been made. You have my phone number - why can’t you give it to the drivers and TELL THEM TO PHONE!? This parcel was needed on the day. We were having a new unfinished door installed and the parcel was the varnish we needed to protect the door form the rain. It didn’t arrived in time and I had to go and spend the money twice to get what was needed. Really annoying when good old S**** and A*** - the two drivers should have been able to phone for directions - or may they couldn’t be bothered and didn’t give a monkeys. Your tracking map had the pin on the correct location - are S***** and A*** totally incapable of checking this but instead spend ages traipsing up and down the wrong lane? Seriously what is wrong with DPD…TOTALLY RUBBISH In the end I asked for it to be delivered to a collection point and had to make yet another trip into town to collect the parcel (the varnish) which I had to purchase twice because S***** and A*** obviously don’t take their work seriously From now on I will always ask if the seller is planning to use DPD and if they say yes I will say that I will shop else where Really fed up with DP