I've had two consecutive bad encounters with dpd. The first one was in October 2022 when the driver didn't allow enough time for my elderly mother to answer the door to them before posting their "sorry we missed you" card and leaving. I thought it wise to change the delivery address and contacted them to do so. They informed me that I needed to change the delivery address with the vendor not them. I therefore contacted the vendor and changed the delivery address. The confirmation I received from the vendor however still had the original address. I therefore called the vendor again to confirm that the change of address had been acknowledged. They assured me that it had. However DPD sent me a message the next day telling me that the package was about to be delivered to the original and now incorrect address again. I called dpd yet again and explained how I had been trying to change the delivery address. I was told the package was still heading for the original address I at this point gave up and just waited for the delivery myself. This was inconvenient but obviously necessary. The second issue I had was the 29th of November 2022. I bought an expensive item on the understanding that it would be delivered the following day. This was important as I was actually going away the day after and wouldn't be in to receive it. I have the DPD app and was informed that the package had arrived at my local depot at 8:25 that morning. It went on to say that the van would leave fully loaded with packages from around 11 a.m. However it reached 2.00pm before I began to realise that something was wrong. I contacted DPD through the app using the chat function. It became clear that I was just talking to a bot and it was unhelpful and quite useless. I therefore called them from inside the app. I was told when I rang that I was a priority customer because I was calling from within their app. This turned out to be nonsense and I waited 20 minutes before getting through. I was eventually connected with my local depot and I explained that I was becoming concerned about my delivery, and how important it was that it should arrive today. The girl promised to look into it and call me back. She never did. She also told me that the package was still in the depot, but would be going out on a later second delivery to my postcode today. As soon as I came off the phone however I received a message saying that the package wouldn't be delivered until tomorrow. I tried to redirect the package to a pick up point but that option wasn't available. I had also volunteered to go to the depot myself to collect the package in person, but was told that this is not allowed either. This has become quite stressful as I may now have to cancel work to be in to receive the package. My whole experience with dpd has been disappointing. It doesn't exactly inspire confidence iwhen they cannot even manage to successfully change a delivery address when given 24 hours notice and cannot fulfil a promise of next day delivery when the package was received at their depot as early as 8.25am on the morning of the delivery day.