Utterly useless unless you are happy to be controlled by an app. It's not rocket science to deliver to a secure (lockable by the turn of a button) parcel box situated outside your property gates is it? (The doggies don't like strangers.) Apparently it is not company policy to deliver other than to your front door or safe place, however unless you create an account you cannot update delivery preferences despite there being a notice on the parcel box and a personal code for them to photograph as proof of deposit Personally I prefer a more human approach where by the courier uses their brain! I have no problems with other courier firms, only these fools. I now have to drive my smokey old diesel car to town to visit the collection point....not sure how that is 'saving the planet'.