I received a text/ email 8/12/22 stating that my parcel would be delivered on 8/12/22. I waited in all day and then got an email stating that the driver could not locate my house. I went on line and chose for it to be delivered to a local store/ pick up point. A further email told me it would be delivered to the pick up point on 09/12/22 but there was no trace it. A further email stated that it would be delivered on 10/12/22, but no sign of it. A further email that it would be delivered on 11/12/22 but again no sign of it. Now the tracking just says it is at a depot miles away in Stoke. This company is inept and this is not the first bad experience. You cannot get hold of anybody to speak to and the on line chat service is an automated machine. Useless. How come so many other couriers can pull off a decent service but not these jokers? Date of experience: 11 December