Truly terrible… I was expecting my parcel on Tuesday 13th Dec, the one hour time slot was the only time when there wasn’t anyone at the house I used their system to change address to my work address and was told it would be delivered the next day… On Wednesday 14th I had a text saying that my parcel would be delivered before 22:00. No hour time slot. At 14:00 the DPD driver arrived with other parcels but not mine. When I enquired he said that he didn’t have it and he was the only driver in the area that day. My place of work shut at 16:00 and I still didn’t have my parcel so called the call centre and got through to a lady who escalated the request to find my parcel. She told me that I would get a call back within an hour. I got a call from a man who said that he was the depot manager at Swansea. He told me that my parcel was out with a driver who was off tracker so he couldn’t tell me when my parcel would arrive. I asked if I was expected to wait in the dark and cold until the driver turned up and asked what would happen if the driver didn’t come at all. He told me that it was likely that the driver wouldn’t arrive because they could run out of driving hours… as a coach driver I know that you can’t be on tachograph and off tracker so this didn’t add up to me… the manager told me that if I delayed delivery until the next day he would make sure that my parcel would arrive “at a reasonable time during working hours” to which I agreed. Shortly after our conversation I had a text to say my delivery had changed to Thursday 15th. On Thursday 15th I waited and checked the tracker which was still saying it was out for delivery until 18:00 when my place of work closed and the tracker changed to say that my parcel was being returned to where I bought it! My item was worth about £550 and the money won’t be refunded for two weeks after returning to the company I brought it from, not to mention it was limited stock… this means that I can’t find a replacement item and even if I did I wouldn’t have the money for it until after Christmas anyway! This is truly unacceptable and has utterly destroyed Christmas for my family as that item was to be from Santa.