Absolute rubbish. Customer Service non existent and website rubbish. I booked a parcel to be delivered within the UK from a local pickup point. Details of the parcel - sizes and weight - were given and cost priced accordingly. Took the parcel to the pickup point who told me DPD driver wouldn’t accept it because it was too big! It wasn’t a large box at all 58x31x35 cms. That was just the beginning of the problem. It proved ABSOLUTELY IMPOSSIBLE TO SPEAK TO ANYBODY IN DPD ABOUT THE PROBLEM. (DON’T BOTHER RINGING THE NUMBER YOU CAN FIND ONLINE BECAUSE NOBODY SPEAKS TO YOU OTHER THAN A ROBOTIC RESPONSE TELLING ME THE STATUS OF YOUR PARCEL). I EVEN TRIED TO SEND A MESSAGE USING THEIR OWN ONLINE FORM BUT THAT WAS REJECTED AS WELL. So, in the end I decided to cancel the order - and more problems arose. I found that the only way to do that was to set up an account!! (I hadn’t set up an account when ordering). Having done so, it informed me that the refund would take up to a week if it passed all of their checks!! I am still waiting…. I subsequently booked with Evri who collect from my home and deliver to the required address and the cost is about the same. SO, IF YOU ARE THINKING OF USING DPD MY STRONG ADVICE IS DON’T DO IT UNLESS YOU WANT A LOT OF TIME WASTING (3 hours so far) AND AGGRAVATION.