I’ve often found DPD to be very good however what I have now realised is when there is a problem it is a catastrophic nightmare of a company to deal with. I bought a new phone and got into debt as mine is beyond repair and EE sent it to the Swansea depot. It was meant to be delivered the next day. Firstly after 3 days of a parcel not being delivered when every day the tracking told me it would be I got an odd message “delivered to depot pod”. This later turned out to be that it had been stolen /lost. EE investigated and then sent me another phone, but here we are again ‘an unexpected delay in your area is the message I get’. The chat function is an automated useless robot. If I ring them I get a customer services who will admit to me that that they are only employed from another country to be a contact for DPD but I can’t actually speak to DPD or any depots only the sender can do this. Even tho I’ve paid for it. So now I still don’t have a phone, can’t speak to anyone about it, am expected to wait in every day as I need to receive it. Useless. I offered to collect it from the depot but because of made up Covid restrictions I am not allowed. I will never use DPD again I’m disgusted