I own a small business in the West Midlands. Like many companies, we buy parts and equipment from China from time to time. Usually this is large capital equipment and we use specialised couriers, however we ordered some small parts from a supplier which were dispatched on 23.11.2022 via DPD express and the expected delivery date was before 05.12.2022. There were three small boxes, all exactly the same sent as part of the same consignment, all labelled correctly and clearly. We received one box only on 14.12.2022, 9 days late. Up until this point the tracking number didn't work at all and just returned a 'We have received your order but not yet your parcel' message or words to that effect. After the delivery of the first box, the number started working and displayed a 'Return to consignor has been requested' status, along with a long history of various movements including two 'We missed you' events. Two of the boxes they were now attempting to send back to our supplier in China. They obviously didn't miss us, it is extremely clear where we are located and both reception and good inwards areas are clearly marked. I believe the driver didn't realise that there were two additional boxes in his van when he delivered the one box and then just didn't want to deal with it afterwards. After our supplier had been chasing them and attempting to get this issue fixed, we received another of the boxes on 19.12.2022. The third box is still somewhere in their system being returned to sender, so hopefully this turns up at some point. We also had another delivery sent from a local supplier on 15.12.2022 for some small parts in two boxes. Both boxes were broken open by DPD and parts spilled on the floor. They bagged them up and delivered them to us, however a quantity were missing. Customer service is useless. I was lied to on the online chat after I questioned what was happening by them acting as if they could not see any of my messages (as others on here have indicated). I do not see how a company can possibly be this bad and get away with treating customers as they do. Just for comparison, we had another consignment of exactly the same parts from our Chinese supplier shipped via UPS on 09.12.2022, which arrived on 19.12.2022 within the 3 hour timeslot which was given to us. The only difference that instead of 3 boxes there were 10 boxes. All arrived on time and without damage and the driver was polite and obviously professional, so you can't even blame the current climate when DPDs competitors are performing fine. Stay away.