Deceptive, unrealistic and uncontactable. DPD were meant to be the better of the couriers. Alas with Royal Mail making everyone’s lives a misery DPD over extended themselves taking on more than they could manage. My kids ps5 has been at the depot for 5 days. I can’t collect it because the option isn’t there. I’ve no idea what state it’s in or if it’s been earmarked to go missing or chucked in a damp corner. I’ve lost my Dad and my wife this year and this was meant to be something to cheer my kid up but I doubt it will be here for Christmas. I bought it on a payment plan that I’ve already made the first instalment for. I don’t blame the drivers they are under massive stress but I do blame the complete lack of planning and consistency in not promising something you can’t deliver. I will actively avoid retailers using DPD off the back of this as I don’t trust the delivery. For anyone at DPD reading this… don’t lie to your customers and send false hope, be honest, be accountable and make good on your promises. Your drivers are innocent but you may well have wrecked many Christmas gifts due to poor planning and a lack of integrity.