This is the second parcel that DPD have not bothered to deliver. One from the 5th December and another from the 20th December. What a shambles of a Company. A total disgrace and should not be in business. This was meat for Christmas dinner and nothing. No contact whatsoever. They take on Parcelforce work due industrial action and let their regular customers suffer. My sympathy is with the shipping outlets that have to issue refunds due to DPD incompetence, and these are small businesses. Hang your heads in shame DPD, You are shocking and I truly hope that you go bust. Have emailed the CEO Elaine Kerr and she has not bothered to reply so shows how much she cares. Received an email from their complaints department promising contact within 5 days to discuss a resolution. Absolutely nothing. Am I surprised? Not at all. The Stoke depot are horrific and the staff do not deserve to be dealing with the public as their attitude is dire. I now check which courier a store/outlet uses before I buy and if it's DPD I say Thanks but NO THANKS.