No Xmas parcel - utter shambles and lack of communication between Betty's and DPD. On Tuesday 20-12-22 I receive and email from DPD saying that 'We’ve got your Bettys parcel, however, we wanted to let you know that it has been sent to us after the last Christmas shipping date. This means it will now probably arrive after Christmas'. I was then assured by Betty's that it would. Betty's even had a banner on there website saying this and that every effort was to be made to delivery orders on time. No further contact or apology from Betty's or DPD until an email arrives 24-12-12 saying that the parcel would not be delivered before Xmas. This is completely unacceptable given the parcel and delivery date (21-12-22) were set in October with DPD as the courier. Further, the reason given 'unexpected issue' is neither specific or credible given that the parcel is already three days late. The planning here is derisory and it would appear there has been little in the way of prioritisation. And I don't want to hear the excuse you have been busy - it is up to you to plan and risk mitigate.