i arranged a parcel pick up from travis perkins in Brighton, and in the special requests column i asked for this parcel to be collected between 8am and 12 noon when the shop closed , i payed for the collection and delivery and the insurance, then i get a message today saying they will attempt to pick up my pacel between 3pm and 4pm when the shop will not be open, i contacted dpd and got nowhere the person i spoke to tried ringing the wrong depot and when i asked to be put through to the customer complaints dept, i was refused, i am now in the belief that dpd is getting as bad as some of the other delivery companies out there, and i am totally disgusted in the service i got from them, they dont even deserve the one star i had to leave to do this reveiw, so people please please think again before booking with DPD