Company has really gone downhill over the past few months (my experience). There was a time when I used to rate DPD the highest, they are now the lowest out of all courier services in my estimations. My poor experience was mainly down to the drivers. Disregard of safe place specified, little or no attempt to ring the doorbell or knock the door. To then be told my parcel will be left in a safe place? What is the point in making effort to specify a safe place, paying premium for delivery and express delivery. To then have to collect yourself... defeats the purpose of paying for express delivery right? This experience has happened to me once and also my wife once, over the course of this month and December last year. Customer service reps offer zero help and no resolution or assurances. More of a "can't do anything about it" attitude. No effort or assurance to escalate as an official complaint, even when prompted and asked to. Have no issue with any other courier. They always leave in the specified safe place or make a real effort to knock, ring and wait at door. The only time myself and my wife have ever had to collect, is with DPD.