The DPD driver never delivered the shoes. When we started the investigation, the driver showed up at our door offering money for the value of the parcel and asking us to take back our complaint and sign on a paper saying we received our parcel. We thought this highliy unethical. The driver kept showing up at our door forcing us to do the same however we denied each time. He gave us his number and asked to call him if we change our mind. He also said DPD will do nothing and just drag your case and close the investigation. The next day we received an email from ProDirect sport (where we purchased the shoes) that depot has confirmed that we have now received the parcel and closed the investigation. The driver has lied to the depot and DPD has done nothing. Horrible horrible service. Please dont use DPD. I strongly believe that the driver stole the parcel as it was limited edition shoe and has lied to the depot. The depot has no evidence at all that we received the parcel. When escalated to the customer service team, they simply hung up. Either DPD is in on the this stealing scam with the driver or doesnt care enough to do anything about it