This is one of the worst experiences I've had with Customer Service and Communication. I ordered a package which was supposed to be delivered on January 10, 2023 to 1060 Vienna, Austria, unfortunately I needed to change the package delivery appointment to January 17, 2023 to the same address 1060 Vienna, Austria, which I did through the email DPD sent. It is now January 19, 2023 and the package has not arrived and I have not received any email or information! I called the help service (+43 5 0373420) and they said my package is in another state!! That I will need to rent a car and drive to Lower Austria to Leopoldsdorf bei Wien! This is unbelievable and one of the worst experiences I have ever had with any delivery service. If I could give 0 stars, I would!