On 13th December dropped off and paid for parcel to be delivered. 14th December showed parcel being collected from drop off point. 16th December - In transit. Then parcel completely disappeared, it was only going to Northampton but had property belonging to a customer in it ! December 23rd had to open a Claim for an insured parcel but at no time was I able to speak to a human to find out what was going on, it is offensive to have type messages to some faceless being who is unable to answer any of your queries anyway! This parcel was eventually traced (?) and arrived at it's destination on 6th January and since then I am informed that my case is closed! DPD - you are correct about that - never will I use you again, absolutely appalling and not even so much as a "we are sorry we lost your parcel and were inconvenienced".
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