It's the 5th time now that DPD have chosen not to deliver an item to my house. Specifically a driver called Catalin (Salisbury Area). - I live in the centre of town. This morning once i was supplied my driver and delivery time. I noticed it was the driver Catalin and i know that this specific driver always makes zero effort to deliver the parcel to my house. Pre-empting this i called DPD immediately and explained my issue. They then said this isn't a problem and that we can leave a specific message for the driver detailing where the house is and a mobile number to contact me if they are still struggling. This particular item was a phone swap (my work phone) it was integral to me that i got this delivery as i could be out of pocket if i lost out on any work. This was explained on the phone. They assured me this would work and wouldn't be a problem. I then left work early to make sure i as there. I watched the digital update live so that i could be outside waiting for the driver when it was nearing. Next thing i know i got an email stating that the driver had tried the deliver - they definitely hadn't. I then looked at the picture they supplied as proof to say they were outside. This picture was of a shop front that wasn't even close to my house. It was 5 streets away and about a 4 minute walk. Clearly the driver made no effort to find my house. Again. This time leading to me losing work, time and money. They wouldn't even contact the driver and ask to try and re-deliver or even let me drive and meet them. I then asked to make a formal complaint about the service and the driver and all i got in return was "someone will contact you within 18 says". This is simply not even close to being acceptable and i couldn't suggest avoiding using DPD more.