Parcel was supposed be delivered next day a service I paid extra for. The parcel was loaded onto van but the driver never bothered to even attempt a delivery. Cant get through to customer service as they close at 5pm. so wait until next morning and they changed delivery until Monday. Called them to say this was my dog food I cant get out to get more as have a ill disabled child at home I needed it on the Friday. the best they could do was "upgrade" me to sunday delivery. When i asked for refund this was met with we cant refund your delivery as we upgraded ypou that's your refund. so basically if you pay next day delivery of 6.99 it wont turn up they wont give you a reason why it never turned up and they wont refund you. 6.99 may not sound like much but theses days it really is when your a carer and cant work full time this company is joke even amazon refund you if the delivery is late