I had a delivery scheduled with this company so someone from my household took the time off of work to wait in. Nobody knocked on our door. We then received an email to say that they had been unable to deliver the package as nobody was in and rescheduling the delivery. Again someone waited in and yet again nobody knocked at the allotted time. We again received the same email. We thought this strange as we had waited in and yet no one had knocked so searched for a customer number so we could check if they had the correct address. We found the phone number 09015 450900 which said it was for customer services. When I phoned this number it was just a recorded message telling me to rebook online. I then discovered that I had been charged £6 for this number and charged for 2x SMS texts that I did not ask for. I was not warned of this when I phoned up. When I finally found another number I was told that the reason the delivery had not been made was because the road was closed. I sent an email to the complaints department but no one bothered to reply. It feels unacceptable that a company will scam people with a premium number that is just a recorded message to say to go on the website to rebook. I will not be using this company again and will advise others who ask to do the same.