My parcel cleared customs & then stopped updating on my tracking app. It just shows as having never left the UK & is marked as needing more instruction. Customer service keeps redirecting me to the sender, when DPD successfully recieved the parcel, they just never delivered it. I'm just beside myself right now, this was a milestone gift I paid the extra fees to recieve on time. I will never patronize another business that uses DPD. According to all these reviews, they're absolute thieves & unmotivated to do anything to accommodate the mounting grievances against them.