Here's my copy of a complaint I have been attempting to send - but even the form you have to send it on fails!! "Item sent from Repaircare following a telephone call reporting a damaged item which had just been delivered. First I knew of it being delivered was a card through the door from DPD while we were at work 2/3/23, on checking the system, it said they would deliver the next day 3/3/23. Took a day off work, sat there all day and was notified late on that it would now be Monday 6/2/23. Booked ANOTHER day off work, sat in and a parcel was delivered for my son but not the item I have been waiting 4 days for. On checking your system again, it says it has been sent back 'to where I wanted it sending back', the original sender. I DID NOT REQUEST FOR IT TO BE SENT BACK, WHY WOULD I WHEN I HAVE TAKEN 2 DAYS OFF WORK TO WAIT FOR IT? After negotiating your non-existent customer 'help' (either automated systems which cut you off or chat which is absolutely no use either, I have requested a callback from the Depot in Middleton to explain why they have sent my item back and not attempted to deliver it to me. This could take 72 hours apparently. Plus the fact I am a District Nurse, so cannot always answer phone calls if I am in the middle of a visit to patients (which I am all day 8.30 - 5). Then I found your onlineform 'How can we help you?'. I have completed this probably over 100 times now and get the same message every time 'Form failed to send'. It should be titled 'How can we not help you' as you get nowhere with it to the point of wanting to give up. Then you lose all the narrative and have to start again, unless you've cut and pasted it. You describe your company online 'the delivery experts' - that should be banned under the Trade Descriptions Act, your service is an absolute atrocity. Unhelpful website, unhelpful couriers, unhelpful service. I thought Hermes and Royal Mail were bad, but DPD is an absolute disgrace".