If I could give zero stars I would. I posted a second hand wedding dress to Australia it cost me £170 to post an insure. It was switched on route and the customer received a mobile phone from the DPD 'lost property' department NOT the £1700 dress I posted. The customer also paid £400 import fees for this incorrect package. DPD were absolutely no help at all. Eventually the wedding dress turned up back at my home but I paid £90 plus £80 - so £170 in total to post it and insure it. I filed a case with them to try to get my postage costs back. DPD asked for multiple evidences and photos etc all of which were provided. After over a month of waiting they got back to me a refused to refund me. There is no way to dispute this decision. So essentially - I paid them £170 to deliver a dress which they just gave back to me, It never even left the country and my customer is now £400 out of pocket for the import fees she paid. Honestly Im absolutely disgusted at their service but I have no idea how to take this matter further. I will never ever be using DPD again and will worn others away from their terrible service. BE AWARE.