On 2021 a delivery driver faked a delivery which was proven by the photographs and admitted by DPD. DPD have for 2 years refused to refund me or help me in anyway. I have been insulted, had the phone put down on me and now have had over a year of emails ignored, including a Resolver case. The item was £65, and DPD admitted it was never delivered but have refused to refund or assist me since. They claim I have to go through DPD local for a refund but they will only assist the sender and as the DPD driver falsified delivery the company I purchased from wont contact DPD as it shows delivered, despite DPD admitting it wasn't. But still DPD refuse to refund or help. This is the worst service across so many levels that I have ever experienced. The staff are rude and incompetent.