Absolute rubbish! Pick up service has become worse each year and today really topped it! My collection number: 0061 690 892 7 supposed to be between 1100-1200 but on checking status at 1300, it says driver came and was told there was nothing for him! We checked our security cctv and did not see anybody from DPD at our door except for the Royal Mail postman. Called at 1414 only to be told that I’ve to wait till 1700 and that the local warehouse have contacted Mr. Gabor to come to our house. Then at 1704 I called again to check status and was told I’ve to call the company who had requested the pickup in this case it was Ziffit to arrange another pick up time! Why then wasn’t this conveyed in the first phone call? I asked the second customer service lady of how and where I can lodge formal complaints of this horrendous driver service and she kept repeating that I’ve to contact Ziffit to arrange delivery! I’m very sure she understood my questions just refused to let me know or does your company have no way for consumers to lodge complaints? I think it’s time that the Trades Ombudsman to look into your failing company services that doesn’t even provide an email or person to contact for official complaints. Absolutely rubbish and unusable!