Totally negligent and, as noted by other reviewers, plainly the worst courier company out there. Twice in two weeks they have delivered to the wrong address. I have a photograph of someone else’s door as “proof of delivery”. There is no number and I don’t know where this incorrect address is. This is despite the fact that the sender clearly included my full address, plus I added a note in the DPD app with additional instructions (despite tue fact that it’s incredibly easy to find. You simply put the postcode in googlemaps). For both deliveries, I was at home the entire time and no one came to my address. I was informed via the app that the packages had been delivered somewhere other than my address. When I called DPD via their app, both times, I was put through to a call centre in South Africa. I was told a range of nonsensical things which did not resolve the problem that the courier had delivered to the wrong address: because there is a photo of a front door, a delivery has been made; because the address didn’t include an individual flat number, delivery to the wrong address was made (in fact, the parcel and the app included both the flat and street number. In any event, the address can be found with only the street number anyway so this is not a justifiable reason to deliver to the wrong address); the only way to resolve this is to contact the original sender; the DPD customer service call centre is in South Africa and claim that they are unable to contact DPD in the UK at all (in fact, this is untrue. After persisting on the second incorrect delivery, after two separate calls, I explained that I could not even go in search of tue package as I didn’t know where it had been left. I was told this matter could be “escalated”, by which the DPD person would contact the depot in London to get the driver to deal with the incorrect delivery). The entire approach of the customer service call centre in South Africa is simply to bat away the problem and, if at all possible, blame someone else for the problem and say that nothing can be done. What is the point of this? And why do they take this approach? And why lie and say they cannot contact DPD in the UK when this is untrue? The reason someone would contact customer services is to resolve a problem such as a misdelivery. The approach they take and their entire ethos is certainly not any service to the customer. I explained that in the UK we are a first world country and expect a first world service - perhaps that will sink in. After DPD’s customer service did everything they could to deny the problem and abdicate responsibility on behalf of DPD., I sent feedback via the app which asks - “how was your delivery” and has two icons - “poor” and “good”. I chose “poor” and could provide a reason. So I added “delivered to the incorrect address”. Thankfully, within 45 minutes, the driver returned with my parcel and apologised for leaving it at the wrong address. He asked if I could let the office know - but of course I cannot contact anyone at DPD in the UK and I explained this to him. He just shrugged. At least someone got something right eventually and I am grateful. The other reviewers are absolutely right: DPD is the worst courier company out there by far.