I would rate them 0 stars if I had the option. It's unfortunate that most companies still use DPD as their preferred courier and I don't understand why. I work in Property Management and I always come across incompetent DPD drivers on a daily basis whereby they refuse to deliver to their flat. Instead they dump everything at the concierge as its a convenience to them. We have been in constant battle with these couriers (it shouldn't have to be like this) advising them to at least make an attempt to deliver to the flats. My residents have been paying for a service for their parcel to be delivered to their door and nowhere else. It's a shame how these drivers are lazy to deliver to the front door - I was even shocked one day when the driver said "your residents are lazy to come to Concierge to collect their parcels". These people should never have been hired in the first place if you can't follow a simple procedure. Terrible and embarrassing service. If you are a company wishing to use a courier, I strongly urge you to use another company. Please avoid at all costs.