My aunt has passed away and her ashes plus a Victorian silver coffee pot and other mementos were sent to me by my cousin. Everything had been bubble wrapped and sent in a tough plastic crate . We had photos to show all this . When it arrived it was all in a cardboard box and all the bubble wrap ripped off . The silver coffee pot had been badly damaged . Despite sending everything DPD requested and despite the fact that we had taken out DPD insurance , customer service are refusing to pay anything unless they get the original receipt for the coffee pot. The pot is 180 years old ! The valuation certificate from a reputable company will not suffice . They are a total disgrace . Just wish I’d read the reviews before dealing with them. Please don’t use them