they are monumental at messing up orders and customer services being ABSOLUTELY clueless i genuinely almost never leave online reviews for negative experiences, but dpd warrant it and more. how this company can call itself a reputable delivery company is beyond belief having sent ONE shipment of 12 boxes abroad with all the relevant customs, they broke a box and sent the entire shipment to the UK to an old address which we no longer lived at and had no one to accept the parcels they agreed to change the return address to find out that the agent did nothing and let it go back to the old address - the boxes which didnt get lost that is several boxes went to our old addres.. several boxes went to the requested address, several went to some random address in the vicinity.. and 2 were lost now we are trying to reschedule a collection for the boxes which went to the old address and they continuously just dont show up for collection for "unknown reasons" to quote customer service every time they fail to show up they make you reprint shipping labels which is completely outdated as no one owns printers in 2023 they are not willing to address any or their errors and their support agents just try and get you off the line, pass you to another number, or dont respond in support chats this company needs investigating and shutting down