Always been good in the past but seen a different side now things went wrong and just may as well talk to a wall than their customer service I sent a Parcel and paid them £15.45 for next day delivery, I then followed the instructions to take it to the nearest post office and got a receipt from them to confirm it then 4 days later the receiver is asking where it is and the tracking numbers are not working so I phone DPD and was told it wasn't sent as the address, town and postcode wasn't valid when it was all fine and told to take it up with the post office as all the tracking numbers are not valid I went to the post office and they said it was still there as DPD had refused to take it so no idea why when you was paid to take it but really poor service that it wouldn't of come back to me ever if I hadn't of gone looking for it myself and could of a lost a few hundred pounds just by following your drop off instruction Anyway I take the parcel back from the post office and take it to the receiver myself as it was a birthday gift and was meant to have been delivered so didn't want to let them down like DPD did to me and then phoned DPD but totally useless customers service, they said all the different sets of numbers that DPD had sent me when I paid them are not valid and without a valid number they cannot help I then say I just want a refund so they said it's got to be done on the live chat only so try that but needs a reference number to start it and shows mine are invalid so I phone them again and they give me the reference number on the phone to put in which I did and still invalid then they say they cannot assist further again? Now looking for a way to talk to someone there and get a refund for the service I payed for and they didn't provide Used DPD many times over the years and always been great but wouldn't again after this experience as I cannot even get an explanation from them about what went wrong