Parcel was meant to get delivered on Thursday, got a message to say that it was being held at the depot and would be delivered on Friday. I wasn’t going to be in so decided to pay for the vip service (that’s a joke in itself) for a Saturday delivery. I got a message on Saturday morning to say it wouldn’t be delivered due to an unexpected issue in my area. Not happy,I rang them up, first speaking to someone in India who told me someone would ring from the depot. When I got the call I was told the message was automated and meant the item was still at the depot and wouldn’t be delivered that day because all the shutters of the warehouse were down and no more packages were being loaded. She couldn’t give me an explanation as to why. Absolutely diabolical service.