Dpd was responsible for delivering my phone replacement from o2 insurance. Running a small business and being without a phone for 2 days had already put heighten stress levels through my body and then this happened, one of the worst experience of my life. As you only get your 1 hour time slot after 11am, I chose to get the phone delivered to my office address. At 10.20am dpd sent me a message saying my phone would be delivered at 1660-17.30 bit annoying as If I knew it would have been this time I would have got it delivered to my home. At 18.00 dpd sent me a message saying the parcel was going to be late but still be delivered this evening. Desperate to not go through another working day without a phone I decided to wait at the office but had to re arrange plans as my wife was working a night shift as a paramedic, so we arrange child care so I could stay at the office to receive the replacement phone, 19.00 came still no phone but dpd insisted the parcel would be delivered, 20.00, 21.00 still no phone, it got to 22.00 and I gave up, just before leaving the office I check dpd website and it still stated the parcel would be delivered today but the driver was running late. I missed an evening with my family, I missed reading my daughter there bed time stories and you could not even care enough to send me a message saying it would not be delivered. This is appalling behaviour from a company that's so called established, professional organisation. Organised is far from what they are. Think it would be good to keep clients up to date if your so far off your time keeping, i would suggest to under promise and over deliver.