Shambolic service. Multiple occasions have driver failed to attempt delivery. I can see them locally, and they don't even try to enter my apartment or give me a call. Reflection of the appalling working conditions and pay-by-delivery model DPD uses. Customer service non-existent, links your phone to your parcel so you're unable to talk to an agent. The App is dreadful and crashes constantly and rarely allows you talk to someone. When finally able to, they offer no resolution whatsoever.
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