Lets get this straight DPD are absolutely useless.
I ordered on Thursday for next working day delivery. The parcel reached the local depot early Friday morning and then DPD changed the delivery to Monday and had the audacity to write that I requested the change. Ridiculous! Why would I pay £7 for next day delivery then change it to 4 day delivery?
Monday comes around, I have a time for my delivery... Hallelujah! The time is coming... the driver is 10 stops away, around 2 miles from my location when they update and say they couldn't find my address! Of course you can't... you are 2 miles away!
I speak to a customer advisor who tells me that they removed part of my address (a crucial part to help finding my address) so it would work with their systems which meant they couldn't find me..... it blows my mind!!! I request it is taken to the local pickup point, which coincidently I live above, as this is what their site says they do on failed delivery.... sorry sir can't be done as we couldn't attempt the delivery as we couldn't find your address!
What options are open to me I ask in desperation?
Well, the advisor says, I can add details to find your address.... I ask him to re-add the bit they deleted.... alas no can't do that, won't work with the systems...
Have you got the 3 words? he asks... I tell him that the 3 words will bring him to the local delivery point as I live right above it!
Any other options? I'm advised to contact the people I ordered from and ask them to change it..... What? Seriously? I put everything in correctly, the people I bought from put it in correctly.... its DPD who f***ed it all up..... and I should add NOT FOR THE FIRST TIME!
I tell you people give Hermes/Evri sh*t for being bad but DPD are the epitome of a terrible delivery service!
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