My DPD Parcel Tracking Number is 1550 3092 996 133 Y. I don't typically leave reviews, but I feel compelled to do so today due to an incredibly frustrating customer service experience I had. The above parcel tracking number is for a delivery scheduled for today, on 06/11/2023. At 8:55 a.m. this morning, I received an email from DPD informing me that my parcel would be delivered sometime between 07:00 and 22:00 today. Naturally, I was surprised by the lack of specificity in the delivery window. I decided to call the DPD Customer Service Number, which is based in Sunny South Africa. My conversation started with a male customer service agent who was unhelpful and lacked enthusiasm. He couldn't explain why the guaranteed one-hour delivery slot wasn't provided in the email or visible in the live tracking. After placing me on hold for nearly 5 minutes, he returned to inform me that he had spoken to the local delivery depot and that the one-hour delivery slot would be provided. However, he couldn't provide a timeframe or estimate how long this process would take. Since I had errands to run, waiting indefinitely without a specific delivery time was not an option. I requested some form of waiting time, and that's when the agent's attitude took a turn for the worse. He responded with a dismissive "I don't know," stopped communicating with me, and even laughed rudely into his microphone before abruptly ending the call. I was shocked and decided to call back immediately. This time, a female agent answered the call. I calmly explained the situation with the previous agent, and she listened attentively. However, when it was her turn to respond, she claimed the call quality was poor and pretended she couldn't hear me. She then hung up the call. At this point, I began to notice a troubling pattern but hoped it was just an unfortunate coincidence with two unhelpful agents. So, I made a third call and was connected to another female agent. I didn't bother explaining the previous interactions and went straight to asking if she could provide me with my one-hour delivery slot. However, since she could see that I had called before and it seemed like a small customer service office, this agent was exceptionally rude. She bluntly told me that she wouldn't contact the depot to obtain my one-hour delivery slot and that I should wait all day until my parcel is delivered. She claimed she couldn't assist me with anything else and hung up without allowing me to respond. This entire experience has been truly disappointing. I still don't have my one-hour delivery time slot, and I have no point of contact within DPD to resolve this issue. One thing is certain—I won't use this courier service again, and I will make sure to inform all my business partners to avoid them as well.