Their deliverymen consistently dumps the packages in public areas without ringing doorbells. 2 of my 3 orders I found at the entrance of apartment block by sheer luck, but the 1st one is definitely stolen. I have been in contact with them for over 10 days now. They sent me a "your parcel was delivered!" email even though there was neither a note nor a parcel delivered to me (I was at home the whole day). There was even a fake delivery note with my name written incorrectly and fake signature, a few days later the fake delivery note disappeared from system.. A few days later they claimed the parcel was delivered to a neighbour and gave an address on another street. I went to the address and unsurpsiringly the resident had not received anything in my name. Finally they just sent me an email advising me to tell the seller to open an investigation... The seller is ColumbiaSportswear, which will probably take another few weeks to process. It was a Black Friday item for winter and even if i get a refund (probably in about 2 months) i will have lost a lot of money. From now on i will NOT shop online from companies using DPD, so columbia sportswear is off the list too.