About 4 months ago a driver out of the Liverpool Stonebridge depot, called Stephen, delivered a 4 kilo parcel to a wrong address, took a signature from them, and photographed the delivery. Wrong people, wrong address, wrong signature, unknown photo. I caught the mistake, midday, rang within 30 minutes, and was told not to worry, they’d send him back to get it. £27.79 lost. The seller was a TikTok private seller. I was furious, so lodged a complaint. That was the start. To date, nineteen deliveries by DPD driver Stephen have been ‘lost’ , ‘ refused’ , ‘ undeliverable’ or ‘ no one home’ …. That’s a joke, I’m housebound disabled…where was I at the time? Paragliding? Mountaineering? Latest batch was 5 items from George Asda. 4 items were Black Friday deals. They’ve been returned to Asda, and if I want them again? They’ll cost me 40% more. I looked for an ombudsman to intervene. There isn’t one. This terrible company are employing thieves, malcontents, lazy dilatory scumbags , and we have only ONE recourse….. to sue them in the small claims court. But we can’t even do that. You can’t sue for terrible service, it has to be for financial loss. For now, where possible, check if the seller you buy from uses DPD. I now email every company I’m thinking of buying from before I order. No more Amazon I’m afraid. Terrible, terrible company.