DPD Zero stars - on reading other reviews of this company I can see I'm not alone in experiencing their totally appalling 'service' or should I say lack of it. Driver Drogo was late and it appeared that he had no intention of actually collecting my parcel. He allegedly knocked on the door -we didn't hear it but my partner saw him at the front door and called me to answer. In the time it took for me to rush out and ask him to collect - less than 1minute - he had cancelled the pick up and initially refused to take the parcel, which my partner had brought to the van. After an altercation that took place over approx 30 minutes, where I stood in front of his van and asked him to contact his supervisor to reverse the cancellation. We also tried to contact DPD Chelmsford ourselves, but to no avail, either by phone or email. Drogo decided to take the parcel but said that he would not accept responsibility.