DPD is one of the worst parcel services in the UK with very poor customer service. It's the fourth time the driver has ignored delivery details and marked the customer as unavailable. DPD UK, if you don't take action, having a customer service agent like Anikit will only bring you more one-star ratings. Recently, I had to wait four hours for your support team's response on WhatsApp chat. Anikit only gave me 20 seconds to disconnect the chat, which I believe he is doing to everyone, and it's a shameful practice. Please take a look at the chat. It's such a shame.