If its hard to deliver they won't bother. If its late in the day they won't bother. Tonight my driver took a photo of black to show I apparently wasn't home and sent the parcel to pick up location after I paid express shipping. They didn't even take it to my local pick up point that is 3 minutes from my house. Instead I must drive 15 minutes. Customer Service centre is even worse and completely unhelpful and not an ounce of empathy.
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