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Jonathan Pike
the driver I wont name him here, comes in a non DPD van and just leaves my parcels outside my front door without ringing the bell even when i am in. (I have a video ring doorbell). I order PC components from overlockers as I build PCs as a hobby. This driver is leaving thousands of pounds of delicate PC hardware outside my front door in the rain, sometimes the first I hear that I have had a delivery is a email from DPD saying my parcel has been left in the front porch. now I don't have a front porch my door leads out onto a main road where apart from wet parcels they could be stolen. I have now phone the DPD customer complaints department twice they promise that it will be sorted out and nothing is done. 5 parcels now from overlockers just left outside in the rain totally easily costing over £3000. I have informed Overclockers that I cannot now risk ordering from them again because they use DPD who I am sure is a very big DPD customer, they are disgusted that the parcels are not being delivered properly obviously because if one gets ruined by the rain or stolen Overclockers will be my first point of contact. I always thought DPD were the crème of couriers always on time delivery's and reliable. Now I don't know if the driver is subcontracted i expect so seeing as he is not in a DPD van or uniform. It makes me very angry that DPD customer services are not taking my complaints seriously. that is why I am leaving the appropriate feedback and i will be ringing them again shortly. below is just one of the parcel reference numbers so far I have 5 with video evidence. By the time i get to the front door the driver is is his white van at the end of the road otherwise i would confront him as to what he is doing. I am expecting a DPD delivery anytime now from overlockers so I will be waiting to see what he does now as it is pouring down with rain.
1 year ago
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DPD has a 1.2 average rating from 5,105 reviews

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