Sent me a collection number with a photo of someone else's parcel (when parcel was never even collected). Eventually had to arrange a new waybill and new collection after numerous requests (which they again didnt collect). Disaster from start to finish. Spent over 20 hrs with dozens of queries telephonically, through online help and on email (repeating same story over and over again without ever being resolved). Like a loop nightmare on repeat. Eventually gave up dealing with their utterly incompetent staff and got DHL to collect and ship parcel (due to DPD being so useless). Thanks DHL for your great service. Would give DPD 0/10 if this option was avail. Dont waste your time with this company - rather use a reputable company like DHL and save yourself a great deal of stess and frustation. Worst service i have ever received in my entire life. Wish i had used DHL in the 1st place and saved myself a lot of stress.