DPD lost/stole a mobile phone due to be delivered to me. This is forgivable, especially around Christmas when they're likely to have hired lots of temporary staff. What's unforgivable, is refusing to raise an investigation, despite confirming that a parcel is 'missing' if it doesn't get scanned in every 24hrs. Instead, both the tracking status on their website and app simply suggested "Your parcel has been delayed due to an unexpected issue in your area". There was no way to contact DPD via the website and their telephone line (when I eventually found the number), went direct to state exactly the same robotic response - no way to speak to an advisor. The online bot was the worst I've ever encountered. Truly dreadful. The only way to contact a human was to download their app. Disgrace to force customers to do this. When I eventually got through to an advisor, I was told told to raise the case with the sender. Whereas this is the correct process, they absolutely refused to even start the investigation without the seller raising the issue with them. Whoa! You've just admitted its lost! Surely it's also in your interests to trace a £1200 package, likely stolen by your own staff?! When I asked to complain, they refused to provide their complaints procedure or details about their regulator. Even when the complaint was picked up by their complaints team, both these requests have still gone unanswered and ignored. I'll be sure to do everything I can to avoid this shambles of a company in future. Shame on you DPD