This company used to be good and don’t understand what is going on now? I was expecting a delivery today that is actually a birthday present, I reached London 5am this morning and I went to sleep in a sofa next to the door to make sure I wouldn’t missed my parcel I also put an alarm for 12pm as my delivery time window was 12:20pm to 13:20pm but for my surprise 12:37pm I got a text saying “ sorry we missed you and your driver won’t be back today “ I have a camara outside my house and the driver never showed up, also no picture of my front door on the website neither a we missed you card. I called customer services right away only to be told that she was trying to get in touch with the driver but the driver who was assigned to my order but longer working for DPD meaning they didn’t know who was the driver who has my parcel because the one who was showing in the system was not longer working for them. Completely Unacceptable, out of word to describe how bad this company has become.