I am compelled to share my recent experience with DPD, which has left me thoroughly dissatisfied. On January 23rd, I dropped off a parcel expecting a next-day delivery, as per the service I had booked. However, as of today, the 24th, my parcel remains uncollected, adding to a series of significant delays I've encountered with DPD. One major issue is the near-impossibility of reaching a human at DPD for assistance. Their customer service relies solely on automated systems, making it extremely challenging to address issues or file complaints. Despite my attempts, it appears that DPD is indifferent to the difficulties customers face. This unexpected delay not only inconvenienced me but also led to a forced refund to a buyer due to the unfulfilled next-day service agreement. Such lapses in service are unacceptable and can be detrimental to businesses and reputations. I caution others against using DPD based on my experiences. The combination of unreliable service and a frustrating lack of human support makes DPD a less-than-ideal choice for reliable and efficient parcel deliveries. Consider alternatives with better customer service and a more dependable track record.