Dishonest & lazy drivers, opaque and ineffective complaints process. Drivers not bothering to get out of their vans to even attempt delivery, because I'm on top floor of a block of flats. Instead send a photos of a random nail bar not located within 2 miles of my address as "proof" they tried to deliver. Cannot speak to a human when you call, get useless bots instead. Finally managed to get a human on instant message who was almost as useless as the bot. How about actually talking to someone on the phone. I wouldn't trust these people to deliver a takeaway menu let alone a parcel