After reading through all the complaints in the past few weeks, there seems to be a colossal flaw with dpd, their customer service and their system. Like many others, I have been expecting a parcel which needs a pin for security for the past week. I've worked from home on all days when it was supposed to be delivered and each time there has been a 'sorry we missed you' message. No buzz on the doorbell. No ring on the phone. Just the same driver (Dario), playing the same tricks over and over again. When contacting dpd, you're put through to a chatbot which consistently repeats itself until you're put through to an adviser who is equally unhelpful, and if you need to switch apps while on your phone to get things like the order number, the chat disconnects. When talking to someone on the phone, they are argumentative, non-cooperative and insist the driver is in the right, rather than listen to your side of the story - maybe they should have a browse through all these reviews and see if that changes their mind. Why the driver would take photos of a block of flats to 'prove' he was there without attempting to deliver it is beyond me, but clearly there is a benefit/loophole for him to do this, like so many others. Really this is all just a sorry representation of how poor the UK customer service has become and how helpless they make their customers feel. Of course there will be no repercussions because yodel and others are all just as bad. I guess the only thing you can do is contact the supplier directly and report the item stolen