Mon 19 Feb 2024 What a horrendous experience! I am still in shock. Between DPD and BuyItDirect/LaptopsDirect I have had my afternoon ruined. I ordered a Laptop on Friday worth over £600. Was informed delivery today Mon 19 Feb 2024. DPD driver knocked at the door & I was expecting him to take a photo as usual. However he asks for a PIN number. I had not been informed abour a Pin number. I am now in a panic- I am severely sight-impaired- so I ask the driver to wait while I get my phone. He goes a few doors down to make another delivery. As he returns I call out to him to to help me find the email & I tell him I am sight-impaired and needed time to scroll through my emails. He said if I didn't have a Pin there would be no delivery. This was said as he jogged back to his van. He didn't even have the decency to come back to my door and he just drove off. I couldn't find the Pin and called DPD who said I had to call the seller, ie BuyItDirect. They informed me that it was DPD who would send the Pin but Dpd had already told me to call the seller. In short I do not have my laptop having been at home for the delivery and actually spoken to the rude delivery driver AMIR. I told him I am disabled and needed help but it made no difference. Their customer interaction is shocking to say the least. I have been informed that another delivery date is scheduled for tomorrow & that a Pin will be sent to me today or early tomorrow. I asked what happens if the delivery arrives before the Pin? The reply was to ask the driver to wait while I called either DOD or the seller BuyItDirect!! How on earth am I to get the driver to wait while I make calls to 2 different companies when he couldnt be bothered to wait a couple of minutes while I scrolled through a few emails to try to find the Pin. I am a very disgruntled customer who is one day away from cancelling my order, asking for a refund and taking my business elsewhere. What a joke!