Received a text from DPD saying: Sorry we missed you. Your driver won't be back today. Delivery will be on Monday (today is Friday). The problem is the driver did NOT try to deliver today. At the allotted time I was waiting at the front window watching for the van to arrive. It did not arrive. 3 of us were and still are at home and the doorbell is working. We live in a regular street, with our door number clearly displayed. I went on to DPDs live chat to raise my complaint. They assured me this would be escalated immediately and that the depot manager would call me within 60 minutes regarding still trying to get the delivery to me today. No one called me. The parcel did not arrive. Had the driver not implied he'd tried to deliver to me, but instead had said 'Sorry, running late, couldn't make it to you today' that would have been far more acceptable and understandable. So, all in all a very bad experience regarding delivery not turning up, false reason being given for this, live chat being a waste of time, Depot manager not calling when I was told they would, and failure to then get the later delivery to me. DPD you need to do MUCH, much better than this excuse of a service.